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Ethiopian Airlines apologizes over postponed appearance of travelers' baggage

 


A few clients of global transporter, Ethiopian Airlines, have raised worries over their baggage that are yet to show up days later they showed up in Ghana.

A portion of the customers of the Airline who connected with Citi News about the circumstance communicated their dismay and disappointment at the turn of events, yet Dominic Andoh, the Public Relations Manager of Ethiopian Airlines-Ghana, Liberia and Sierra Leonne, has apologized to the impacted clients.

He encouraged them to visit the lost and tracked down part of the Kotoka International Airport to get their baggage.

As indicated by him, the deferral was because of a break in the carriers flight plan occasioned by new COVID-19 limitations in different areas of the world.

He clarified that the circumstance, just as the weight furthest reaches of their airplane constrained the carrier to convey along a couple of gear along, while it dispatched a sanctioned trip to acquire the rest from the US.

"I genuinely believe that clients comprehend the difficulties carriers are going through, rerouting trips to a great extent because of COVID-19 limitations and it applies to freights too. Throughout the long term, we've been faithful to clients in any event, when COVID-19 was at its pinnacle last year, we were perhaps the greatest aircraft that moved a ton of freight and did a ton of bringing home flights," he said, adding that, "we earnestly apologize for that.

"At the point when the airplane is moving, it has some weight limit. We had a great deal individuals on the flight and a portion of the stuff were ready however there were much more that couldn't be conveyed close by so we contracted a plane that went to JFK and today [Saturday] [December 25], around 1:00pm, the baggage came so the people who showed up on Thursday and Friday and a piece of the individuals who showed up on December 25, their gear came in toward the beginning of today. So they need to convey their gear tag and go to the lost and tracked down division at Terminal 3 The sacks are there for pickup," he said.


—citinewsroom

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